Invoices Processing Delays

Incident Report for Anodot Cost

Resolved

All accounts went through reprocessing and data is restored.

Posted Aug 04, 2023 - 08:59 UTC

Update

95% of customers account have been recovered, the remaining will be done in the next few hours

Posted Aug 03, 2023 - 18:57 UTC

Monitoring

Implemented a fix, restored the data, some invoices are re-processing for full data completion

Posted Aug 03, 2023 - 11:43 UTC

Identified

As a result of issues with our data infrastructure (Redshift) some of our AWS accounts might not see their spend for July/August. We are working to restore the data from our backup and rerun our billing engine. This process can take up to 24 hours till we're back to normal.

Posted Aug 03, 2023 - 07:48 UTC

This incident affected: Generic Functionality (Cost Explorer, Dashboards & Reports) and AWS Cloud Cost (AWS Invoices processing).